Frequently Asked Questions

Subscriptions purchased from our website are ongoing in nature. It means if the subscription is paid monthly, you will be charged monthly until cancelled. Whereas, if you decide to pay yearly, you will be charged yearly until cancelled. The ongoing nature of the subscription helps you maximise the full potential of our services.

You need to contact us at 1300 55 55 33 to cancel your subscription. On request subscriptions will be cancelled before the next renewal date.

Yes. You have a choice of paying monthly or annually. Also, you have a choice to pay either from a credit card or bank account.

You will get a paid invoice instantly after the purchase from the website sent to your registered email address.

Yes. Simply email us your request, and we will send an invoice.

After you purchase a subscription from the website, you will receive an email with instructions on how to access the ‘secure zone’.

Yes. Please email your request and we can provide you a permission to reproduce copyright agreement.

No. You do not need permission to rebrand or modify various compliant templates that you will have access. Note that we do not take responsibility of any out-of-date as a result non-compliant information that you may use after you cease any subscription.

We have created a marketing tool, ClientConnect. It allows you to rebrand and market our content on a regular basis. You will get access to the ClientConnect portal, upload and manage your email distribution list, select suitable content for your clients, rebrand and send. The whole process takes less than two minutes.

The easy-to-understand content is created to help small businesses and individuals about important tax developments that may impact various decisions. So, the white label content can equally add value to business that deal with small business and retails clients. We have many members in the accounting, real estate, broking, legal services and in other professional services sectors utilise ClientConnect.

All our products can contribute to CPE or CPD hours. Under structured reading it may be surmised that our members have engaged in unstructured reading of our publications. As part of the triennium CPD requirement of 120 CPD hours most claim at minimum 20 CPD points specifically for the three-year period. (Code J)

Of course, you will need to confirm this and make the appropriate declaration.

With regards to Code G, researched and written publications, you can advise of the hours as they are nominal.